It Support Technician Apprentice

A worldwide IT support company has need for an IT Apprentice to help support one of their offices in South Yorkshire. The chosen apprentice will help drive innovation within their department.

KEY DUTIES

• Provide technical support; answering support queries via phone, email & self service
• Supporting users via remote assistance, providing a high level of resolution at first contact
• To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
• To take ownership of user Incidents and be proactive when dealing with user issues
• To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
• To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management)
• Respond to requests from users and help them resolve hardware or software requirements
• Support users in the use of IT equipment by providing necessary guidance and advice
• To escalate more complex calls having captured all relevant information in the ticket

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated
• Meets the eligibility below

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

Voceer presents this job opportunity for Postify Limited, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Postify Limited, a reputable recruitment agency known for placing candidates in desirable positions.