Customer Service Manager

Job title: Customer Service Manager
Location: Crawley / full time office based. 8am-5pm, Monday-Friday
Type: Temp to perm 
Salary: £20.18ph umbrella rate

Purpose of the role 
We are seeking a Customer Service Coordinator to join our  team within our responsive maintenance division. As a key member of our team, you will be responsible for leading and supporting our Customer Service team in delivering excellent operational delivery and supply chain management.

Duties: 

• Champion continual improvement to achieve excellent operational delivery and supply chain management
• Develop and maintain excellent customer relationships
• Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service
• Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures
• Support the Contract Lead to deliver a quality, customer focused, profitable and safe business
• Manage customer communication and complaints effectively to deliver robust resolutions in a timely fashion and produce high quality complaint responses to prevent complaint escalations. To identify patterns, trends and service failures to design, implement and drive service improvements to prevent complaints.
• Source, review, monitor and challenge KPI data to identify shortfalls in the service and implement processes for improvement weekly, to produce monthly reports and analysis for internal and client use.
• Lead a customer services function that consists of a team of schedulers, customer liaison officers, and administrators to maximise productivity, efficiencies and effectiveness to achieve/exceed day-to-day targets across the services.

If you have experience within customer service, in the social housing or construction sector, please apply or call Leah Seber for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Voceer presents this job opportunity for Build Recruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Build Recruitment, a reputable recruitment agency known for placing candidates in desirable positions.