Uk working eligibility only.
Ecommerce Customer Service Advisor
Location: Fenton
Hours: Monday to Friday, 37.5 hours
Salary: £22,308 per annum
The role:
Are you passionate about delivering exceptional customer service in the fast-paced world of e-commerce? We're collaborating with our well known client in the search for a detail-oriented, motivated individual to join their team as an Ecommerce Customer Service Advisor.
Main duties:
- Respond to customer inquiries via email, addressing both pre-sale and post-sale questions
- Develop strong rapport with customers to assist with inquiries related to trade orders, product availability, stock information, tracking deliveries, and returns
- Take full responsibility for customer service requests, collaborating with various departments as needed
- Process customer orders promptly to ensure efficient picking and packing by warehouse staff
- Identify opportunities to enhance processes that will boost sales, improve brand loyalty, and elevate the overall customer service experience
- Perform general administrative tasks as required
Requirements:
- Excellent written communication skills with a strong attention to detail.
- A proactive approach to expanding personal knowledge and skills.
- Capable of working independently as well as collaborating effectively within a team.
- Highly resourceful and well-organized, with strong prioritization skills.
- Able to work efficiently under pressure and adapt to changing situations.
Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk
INDCOM
Voceer presents this job opportunity for KPI Recruiting LTD, a 1000 person sized company who are categorized as a Recruitment Agency.
This position is being managed by KPI Recruiting LTD, a reputable recruitment agency known for placing candidates in desirable positions.
created 1 week ago