Customer Service Advisor

Customer Service

Crewe 

£23,400 per annum 

37.5 hours per week

Would you like to work within a dynamic, fun and professional team, in modern bright offices, where your skills and progression will be nurtured and developed to make you the best you can be?

As a scheduler you would be responsible for ensuring that technicians in the field have an efficient and well planned schedule. Using excellent software, you will be managing the day to day balancing and allocation of jobs as required. Assigning critical jobs quickly to achieve strict service level agreements and following them through to completion

Duties:

• Assign critical jobs to field technicians efficiently using scheduling software and following them through to completion in line with SLA.
• Technician availability is managed through regular communication with Regional Team Managers.
• Ensure all mandatory jobs are assigned and allocated to technicians on that day through periodic checks
• Quality checks to ensure that our scheduling software matches our front-end system
• Reviewing routes to ensure we support nationally with technician's end times and workload.
• Monitor a dedicated inbox to action operational requests
• Support an inbound technician helpline, resolving queries as required
• Problem solving and decision making in a fast-paced environment across a wide range of subjects.
• Resilient to changes in process as required to improve accuracy and efficiency in business practices.

Experience

• Planning experience, preferred
• Positive attitude, enthusiastic, flexible and proactive approach to achieve the departments' objectives
• Assertiveness where necessary
• Good Microsoft Excel skills
• Excellent communication skills - both written and verbal
• Ability to prioritise workload

Company benefits include

• Central location and close to local transport routes
• 23 days holiday plus bank holidays
• Pension scheme AND A BLUE CARD MEMBERSHIP

Call Leanne 01270 589943 or email leanne@kpir.co.uk 

INDCOM