Tenancy Support Assistant

Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of 4.8/5 and nearly over 1000+ reviews have an exciting Locum opportunity available for an experienced Tenancy Support Assistant to work in Rugby.

Pay Rate: £13.69 (PAYE) or £17.23 (umbrella) per hour
Hours: The working hours are Monday - Friday from 9am - 5pm
Contract: Locum, 3 months

There is the expectation that you spend around 4 days in the office/community and 1 day from home. 

The role:

• To assist the Tenancy Support Officer to provide intensive support to tenants who are already living in homes provided by Rugby Borough Council who have complex needs to ensure they have a support plan that meets their needs.
• To assist the Tenancy Support Officer in providing a tenancy support service that enables tenants with complex needs to sustain their tenancy and live independently.
• To contribute as a member of the wider team in creating a positive working environment.
• To work as part of a multi-agency team to ensure all efforts are made to support customers in fulfilling their individual support plans.
• To ensure that customer care is maintained to the agreed standards according to the Council’s purpose, aims and values.
• Contribute to the delivery of a comprehensive Housing Service in accordance with the Council’s policies and procedures.
• Work on own initiative under the general direction of the Housing Services Team Leader and Tenancy Support Officer.

Key Responsibilities:

• Deliver tenancy support service in partnership with internal departments and external organisations to all customers referred to the service.  
• Develop individual support plans with customers and support them to engage and adhere to them from the start of their tenancy.
• Work closely with the Housing Management, Customer Advice and Support Team to provide a seamless customer journey through the service as a whole.
• Meet Best Value requirements, performance indicators, operational targets and Service action plan objectives.
• Work with all customers accessing the service around income maximisation and money management.
• Maintain good knowledge and understanding of the services delivered in the locality that customers are able to access.
• Maintain a good understanding of benefits, grants and awards that customers could be eligible for.
• Delivering a referral system under the guidance of the Tenancy Support Officer to provide  intensive support to tenant’s in need of additional support to sustain their tenancy. 
• Work closely with all Housing Officers and Revenues Team to resolve any indebtedness owed to the Council.

Applicant Requirements:

• Qualifications: N/A. 
• Experience: 2+ years working within a similar role. 
• Compliance: Proof of right to work in the UK, 2 x references and a current DBS. 
• Travel: Clean UK driving license with the ability to commute to and from work independently.
• Hours: 37 hours p/w.

Regretfully we are only able to respond to experienced candidates who meet these requirements for this Tenancy Support Assistant role as we need to meet our clients’ requirements, but please feel free to browse our open roles that may be more suitable for you.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work.

Voceer presents this job opportunity for Sanctuary Personnel, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Sanctuary Personnel, a reputable recruitment agency known for placing candidates in desirable positions.