Revenues & Benefits Control Manager

Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of 4.9/5 and nearly 1000 reviews has an exciting Locum opportunity available for an experienced Revenues & Benefits Control Manager to work based in Lewisham.

Pay Rate: £34.84 per hour (assignment rate)

Benefits of working for Sanctuary Personnel:

• Effortless Registration: Say goodbye to paperwork! Our fully online and paperless registration service streamlines the process, making it convenient and hassle-free for you.
• Compliance Made Easy: Enjoy peace of mind with our free DBS and compliance service, which includes paid-for mandatory e-learning and practical training modules tailored to your needs.
• Exclusive Opportunities: Unlock access to prestigious Social Work roles that you won't find elsewhere. From collaborating with NHSBT to supporting vital projects at The Home Office and Vaccination Centres or relocating candidates to Australia, The Falkland Islands and many other destinations, our network opens doors to diverse and impactful assignments in the UK and globally.
• Expert Guidance and Support: Benefit from personalised clinical governance and revalidation support from our in-house qualified health professional with over 15 years of experience. We're here to ensure you're always on top of your game.
• Rewarding Referral Program: Spread the word and reap the rewards! Refer a friend that works in Social Work and receive a generous £250 bonus once they've completed just 100 hours of work. The best part? There's no limit to how many friends you can refer.
• Professional Development: Working as a locum in Social Work provides opportunities for continuous professional development. You may encounter new challenges, technologies, and best practices in different settings, which can enhance your clinical skills and knowledge.

Main purpose of the role:

• Manage the Control team to provide professional, customer focused, efficient IT support.
• Maintain expert knowledge in all related legislation and technology required to meet the demands of the post.
• Optimise the Council’s performance by reviewing work practices and technology in conjunction with managers across the council and external providers to develop and deliver efficient services.
• Work with other managers and staff across the council as directed by the Business Rates Support & Development Manager on projects requiring specialist system knowledge.

Main duties/responsibilities:

• Ensure the Control Team is managed, organised and coordinated to deliver the service in accordance with; legislative requirements, the division’s Service Plan, policy requirements and those determined by the Business Rates Support & Development Manager.
• Manage the team to ensure all staff carryout their duties and responsibilities as defined by their job description. Update the Business Rates Support & Development Manager on all system related issues pertaining to Council Tax, Housing Benefit (including subsidy) and Business Rates performance on a regular basis.
• Manage the continual development of staff in conjunction with the Revenues and Benefit Management team, ensuring appropriate levels of training and development takes places across the service. Be responsible for the performance management of the team including Appraisals and managing employee relations etc.
• In conjunction with the Business Rates Support & Development Manager, oversee the management of the Council’s IT providers, ensuring batch jobs (CTax, HB, Brates) subsidy reporting, direct debits, integrity errors etc. are scheduled and run on time. And the document imaging system is operational
• Be responsible for system testing and provide training on new software and releases as required.

Requirements of the Revenues & Benefits Control Manager:

• High level knowledge of Council Tax and/or Business Rates IT Systems
• High level knowledge of monitoring contracts measuring performance
• Managing, motivating and developing staff within a Revenues, Benefits or similar environment
• Planning, managing and monitoring programs of work
• Monitoring Contracts / Service Level Agreements.
• Interpreting and applying complex legislation and implementing necessary changes
• Monitoring targets, performance and analysing statistical data for the purpose of producing management reports
• Negotiating service standards with external bodies
• Managing conflicting priorities, under pressure, to meet service objectives
• Experience producing test plans and testing new systems and releases for compliance against service needs and legislative requirements

Contact:
This Revenues & Benefits Control Manager job is advertised by Michael Bowen; if you are interested in this position please click above to apply now.

We welcome applications from Social Workers who meet the above requirements.

Regretfully we are only able to respond to experienced Social Work candidates who meet these requirements for this Social Work role as we need to meet our clients’ requirements, but please feel free to browse our open roles that may be more suitable for you.

Reasonable Adjustments:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.

JOB-20240819-db742659

Voceer presents this job opportunity for Sanctuary Personnel, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Sanctuary Personnel, a reputable recruitment agency known for placing candidates in desirable positions.