Out Of Hours Call Handler

Our of hours Call Handler 

Hours: 00:00am-08:00am Monday-Thursday
Location: Home working 
Type:  Ongoing Temporary contract 
Salary: £15.04ph umbrella rate

Job Summary:

We are seeking an out of hours Call Centre Operator to join our team and assist social housing clients in booking appointments. You  will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. 

Key Responsibilities:

• Receive inbound calls from social housing clients seeking to book appointments for social housing repairs
• Provide professional and empathetic customer service w
• Use internal systems to accurately record and update client information, appointment details, and relevant all relevant notes. Ensure notes are detailed for the following morning.
• Assess client needs and determine the appropriate appointment type and availability.
• Liaise with engineers and operatives. Scheduling appointments
• Adhere to confidentiality and data protection policies to safeguard client information.

Please apply today with your updated CV or call Leah Seber for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Voceer presents this job opportunity for Build Recruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Build Recruitment, a reputable recruitment agency known for placing candidates in desirable positions.