Shop Team Member

London

permanent, full-time

£12.50 - £13.15 per hour

Uk working eligibility only.

ROLE TITLE: Shop Team Member

REPORTS TO: General Manager

The shop Team Member works as part of a team in a multi skilled environment. They play a

pivotal role within It’s Bagels by ensuring our customers receive amazing service that

wows every time. They also ensure our bagel sandwiches are prepared, packaged to the

highest possible standards, whilst complying with all quality checks and food safety control

measures.

KEY RESPONSIBILITIES

Customer Service

To deliver customer service that wows every time by following the Steps of service
To confidently answer queries regarding our products
To handle minor customer complaints following our standard guidelines
To adapt your service style and delivery following the It’s Bagels customer profile model
To keep up to date with the latest customer and Google reviews and areas in the service
that need improving.
To demonstrate teamwork by supporting the team in completing various tasks to
deliver a great customer experience.
To follow the daily shift planner as directed by the manager on duty

Food Preparation

To prepare, pack all hot food and cold items following the brand standard
guidelines.
To operate all hot food preparation equipment following the brand standard
guidelines.
To setup all workstations following the brand standard guidelines.
To keep pace during hot food production.
To open, shop and label food correctly following It’s Bagels Standards.
To report to the Manager any ingredients that do not meet the right quality set in the
standard guidelines.
To accurately report to the Manager/Team Leader all waste that may have resulted
from food production, damaged or dropped on the floor.
To use scoops and scales to consistently portion food following the standard guidelines

Financial

To ensure all waste is consistently recorded accurately throughout the day.
To handle till transactions swiftly and accurately
To apply marketing discounts in line with the discount’s terms and conditions.
To inform the Manager/Team Leader of any errors in processing till transactions
Cleanliness
To clean all workstations using the correct tools and chemicals adhering to all Health &
Food Safety Standards.
To dismantle and clean all hot food production equipment following the standard guidelines
To complete cleaning tasks in the cleaning schedule as directed by the Manager/Team
Leader following all Health & Food Safety Standards

Health & Food Safety

To adhere to all Health & Safety policies and standards.
To adhere to all Food Safety policies and standards.
To adhere to all uniform standards in line with company policy
To wear personal protective equipment (PPE) supplied by the company in line with all
Health & Safety Policies.
To operate and use all equipment supplied in line with the training and Health &
Safety standards.
To check food temperatures and complete all Food safety checks in line with the
Food Safety Policy.
To clean food preparation areas using the 2-stage cleaning method following all Health
& Safety Standards
To produce food that adheres to all standards outlines in the Food Safety Policy.
To efficiently work together as a team in order to deliver a smooth operation for our
customers.

The Candidate

Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.

created 2 weeks ago

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