Team Leader / Supervisor

ROLE TITLE: Team Leader / Supervisor

REPORTS TO: General Manager

ROLE PURPOSE

To Proactively offer a full and professional service to our customers that delivers beyond expectations. The Team Leader or supervisor role is crucial in ensuring customers always receive the highest possible standards.

You will be responsible for providing an experience that leaves our customers feeling happy and excited about visiting us again.

KEY RESPONSIBILITIES

• Supporting the Kitchen in prep, baking Bagels and serving hot and cold sandwiches
• Ensuring the correct procedures are followed when serving food, in line with food safety, packaging and portion size
• Receiving goods and deliveries and ensuring they are placed in the relevant areas
• Carrying out all food hygiene and health & safety practices in line with company procedures and regulations
• Completing all relevant paperwork as required, for example, product temperature checks in line with HACCP procedures
• Providing high levels of customer service at all times
• Dealing with customers in an efficient, professional and friendly manner at all times
• Dealing with any customer complaints in line with company procedures
• Providing customers with relevant information on products and any other requests
• Ensuring opening and closing procedures are always adhered to
• Ensuring stock levels are maintained in proportion to business and shop needs
• Assisting with stock control checks when required by management
• Ensuring adherence to all waste control measures in line with company standards and relevant procedures
• Ensuring the correct use of all equipment supplied in line with training and guidance
• Maintaining high levels of cleanliness within the front and back of house areas
• Maintaining punctuality and an exemplary attendance record
• Maintaining awareness of any security threats and informing the relevant manager/s of any security breaches
• Reporting any maintenance issues immediately to the relevant manager/s
• Mentoring and training new recruits as and when required
• Supervising shifts and ensuring high standards of customer service at all times
• Providing cover and supervisory support for key aspects of shop operations in the absence of management
• Conducting daily briefing meetings as and when required
• Wearing the appropriate uniform and/or PPE supplied by the company in line with company policies
• Attending any training and or meetings as required by the company
• Representing It’s Bagels and yourself in a professional manner
• Taking responsibility for your own personal development at work and striving to be the best in what you do, taking pride in your work
• Adhering to all statutory company policies and procedures Ensuring that you are fully aware of and adhering to the health and safety regulations concerning your employment and promoting a safe environment for yourself, your colleagues and customers
• Taking responsibility and action any other reasonable tasks that may be required by management from time to time

The Candidate

• Passion for delivering exceptional customer service
• Excellent team player
• Excellent verbal communication
• Well groomed
• Must be flexible to work suitable shift patterns
• Previous experience in supporting a team
• Shows initiative and willingness to learn
• Sets an example to others
• Passionate about It’s Bagels and represents the Brand

Salary Offer

• The payrate for supervisor is £14.50 to start and increases to £15.15 after probation.

Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.