Members Club Coordinator

Members Club Coordinator - High end restaurant group
Location: Madrid 
Salary: €Negotiable

We are seeking an experienced and dynamic Member Club Coordinator to oversee the day-to-day operations and member experience of our exclusive private club. As part of an internationally recognized high-end restaurant group, the ideal candidate will bring exceptional hospitality skills, a strong background in luxury membership services, and an in-depth understanding of client relationship management.

Key Responsibilities:

• Manage the overall experience for club members, ensuring top-tier service and personalized attention.

• Develop and implement strategies to enhance member engagement, retention, and satisfaction.

• Oversee all communication with members, including invitations, updates, and special event promotions.

• Coordinate exclusive member events, private dining experiences, and networking opportunities.

• Maintain and update the membership database, ensuring accuracy and confidentiality.

• Act as the primary point of contact for members, addressing inquiries and requests with discretion and efficiency.

• Work closely with the F&B and operations teams to deliver seamless experiences aligned with the club’s standards.

• Monitor and analyze member feedback, proposing improvements to enhance the club’s offering.

• Ensure compliance with company policies and local regulations regarding membership management.

Requirements:

• Proven experience (minimum 3-5 years) in a similar role within a luxury private club, high-end hospitality, or exclusive membership-based establishment.

• Strong knowledge of high-end F&B operations and luxury hospitality standards.

• Excellent interpersonal and communication skills, with the ability to build lasting relationships.

• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.

• Fluency in English and Spanish is a must (additional languages are a plus).

• Proficiency in CRM systems and membership management tools.

• A refined and professional demeanor with a customer-first approach.

• Flexibility to work evenings, weekends, and special events as required.

What We Offer:

• An opportunity to be part of a globally recognized, high-end restaurant group.

• A dynamic and upscale work environment with a strong focus on excellence.

• Competitive salary and benefits package.

• Career growth opportunities within an expanding international hospitality group.

Members Club Coordinator - High end restaurant group
Location: Madrid 
Salary: €Negotiable

If you would like to have more information about the role, please apply or send your cv to maria@corecruitment.com

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Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.