Leasehold Income Assistant

Holborn

permanent, full-time

£26,000 per annum

Uk working eligibility only.

Pinnacle Group are looking to recruit a Leasehold Income Assistant to assist the RMS income officers with the day-to-day task of service charge collection and to managing the pay monthly accounts ensuring that the service charges are paid within the terms of the lease agreement.

You will be joining our Home team based in Holborn, London. The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

The working hours are Monday - Friday 9am - 5.30pm and offers a hybrid working pattern with 2 days in the office.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Making inbound & outbound calls/returning calls for all AP messages received.
Setting up payment plans
Updating tenant correspondence with addresses/email /telephone numbers.
Managing the pay monthly accounts, sending arrears letters when payments are missed.
Dealing with all post for the RMS income team in and out

Key requirements:

Previous experience in property management/leasehold setting
Strong attention to detail
Great telephone manner

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.