Customer Service Administrator

KPI Recruiting are on the look out for a Customer Service Administrator for our client based in Hayes.

As a Customer Service Administrator your working hours and days are:

• Monday- Friday
• Varied working hours (40 hours per week)

The rate of pay as a Customer Service Administrator is:

• £26,000- £28,000

The duties and responsibilities as a Customer Service Administrator are:

• Input into ERP system
• Pre-and post-sales orders administration, including issuing relevant documentation and invoice checking
• Liaise with relevant departments to ensure customer’s expectations are fulfilled
• Monitoring updated delivery dates against customer’s requirements ensuring the company meets the requirements deadlines
• Quotations, achknowledge orders, updating on the progress of the orders
• Following up any queries or concerns that a client may have regarding their orders
• Investigating and replying to customer’s compliants related to damages, late deliveries or any other logistic issues
• Arranging returns and processing
• Liaise with customers and third parties to organise consignments domestically and internationally, ensuring customer expectations are fulfilled
• Liaise with external carriers and schedule deliveries effectively
• Prepare and complete shipping manifests and other logistics documentation
• Trouble shoot day to day issues regarding customers deliveries
• Monitor and measure service levels using client and supplier information
  • Maintain food safety, authenticity, legality, and quality standards
  • Maintain health & safety Standards
  • Contribute to Continuous Improvement by putting forward ideas that might improve quality, efficiency and profitability of the business
  • Report any risks or any evidence of unsafe or out-of- specification product, equipment, packaging, or raw materials, to your direct manager to enable the resolution of issues requiring immediate action
  • Take inbound calls and provide information over the phone, receive and process post
  • Update/manage electronic and hard copy filing systems

The ideal candidate for a Customer Service Administrator would need:

• Excellent numerical skills, knowledgeable and competent in the use of Microsoft Office particularly Outlook and Excel
• Good attention to detail
• Effective and efficient time management of self and duties
• Ability to deal with a mix of queries and to switch between activities
• Good customer service skills and ability to handle and resolve complaints
• Ability to build strong relationships with colleagues, customers and suppliers
• Good determination and persistence
• Enthusiastic, honest and reliable
• Ability to work well individually or in a team envrionment
• Friendly with an approachable nature

If this role as a Customer Service Administrator is for you then APPLY NOW!

Or contact our Hounslow Team on 07388663262.

About KPI Recruiting, we are a leading recruitment agency with branches all throughout the UK. We are led by a team of friendly and experienced recruitment professionals who strive to provide excellent service to our candidates and clients alike.

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KPI Recruiting is an equal- opportunity employer.

INDCOM

Voceer presents this job opportunity for KPI Recruiting LTD, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by KPI Recruiting LTD, a reputable recruitment agency known for placing candidates in desirable positions.