Neighbourhood Housing Officer

Sanctuary Personnel are looking for a Neighbourhood Housing Officer to work in Camden. This role is a March start on a 2-month contract initially. The role is paying £26.32 per hour via an umbrella and £20.96 PAYE, 36 hours per week. 1 day a week WFH.

About the Role:

Camden Council is transforming its role as a landlord to provide a joined-up, innovative, and sustainable housing service. This position plays a key role in ensuring residents have secure, safe, and affordable housing, while also offering support when they need it most. The Neighbourhood Housing Officer will help shape a service that reflects what truly matters to residents.

This role involves working directly with tenants, supporting them as they move in and out of properties, navigate life changes, or experience issues within their communities. Using systems thinking principles, you will assess residents’ needs, challenge existing processes, and drive service improvements.

Key Responsibilities:

• Act as a trusted point of contact for residents, addressing their housing-related concerns.

• Manage tenancy sustainment, ensuring residents receive appropriate support to maintain their homes.

• Identify patterns and trends in resident demands to improve service delivery.

• Handle housing-related disputes, such as neighbour complaints and anti-social behaviour.

• Work collaboratively with internal and external partners, including support services, to meet residents' needs.

• Provide guidance on housing policies, tenancy agreements, and residents' rights.

• Support tenants through changes in personal circumstances, including financial difficulties.

• Influence and drive service improvements by co-designing solutions with the Neighbourhood Manager.

• Conduct property inspections and tenancy audits to ensure compliance and identify potential issues.

• Assist in the resolution of repair and maintenance concerns, liaising with contractors and property management teams.

Essential Criteria:

• Ability to listen and understand resident demands.

• Ability to build capabilities and encourage tenants to reach their own solutions.

• Ability to use initiative to meet resident demands creatively and innovatively, exploring possibilities for improvement and more effective delivery.

• Ability to understand patterns of resident demands and provide a flexible approach according to individual needs.

Why Choose Sanctuary Personnel?

Sanctuary Personnel is a highly respected, award-winning agency renowned for its commitment to excellence. With over 1,000 reviews and an ‘Excellent’ rating on Trustpilot, we take pride in securing the best rates and matching candidates to roles that fit their skills and experience.

Voceer presents this job opportunity for Sanctuary Personnel, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Sanctuary Personnel, a reputable recruitment agency known for placing candidates in desirable positions.