Customer Service Administrator

Morley

permanent, full-time

£26,000 per annum

Uk working eligibility only.

Pinnacle Group is seeking a Customer Service Administrator - to provide exceptional customer service support to both internal and external customers and to act as the initial point of contact for all customer inquiries regarding responsive repairs. You will be joining our Kirklees Housing PFI Team based in Morley Leeds LS27.

Your responsibilities will include handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure. We have on offer a Fulltime Position office basedworking from 8.30am – 4.30pm Monday to Friday

If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Handling inbound/outbound calls within defined service level standards as well as liaising with maintenance/repairs providers on behalf of customers.
Maintain accurate customer records relating to repairs, maintenance, contacts and initial complaints using Contract Manager (CIVICA) software products and help to ensure that customers receive a first-class service.
Process customer satisfaction surveys and produce timely and accurate reports to help deliver improvements to the customer experience.
Provide all housing services admin support, including lettings, rent accounting, voids, arrears, and tenancy administration.
Develop effective working relationships with key suppliers, partners and other teams within ability to ensure that service standards are met whilst also improving efficiency.

Key requirements:

Demonstrate a track record as a Customer Service Administrator with commitment to customer service and/or complaint handling
Excellent organisation skills and attention to detail are required along with decision-making and problem-solving.
Conversant in Excel, Word, and PowerPoint
To ensure that every customer contact leaves the customer feeling positive about their experience.
To work as part of a team, supporting colleagues and contributing flexibly to assist with fluctuating workloads and delivery to deadlines.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers