Assistant Soft Services Manager

Deeside

permanent, full-time

£30,000 per annum

Uk working eligibility only.

Pinnacle Group are looking to recruit an Assistant Soft Services Manager to assist the site manager with all of our Soft Services on site both self-delivered and sub-contracted. provided by us to our client in an efficient, well organised and innovative manner, whilst maintaining well organised, accurate and up to date records of business activity, ensuring tight financial controls and SLAs are met. In this role you will be responsible for delivering a range of KPI reports to the client, people management and all the associated areas and will be the first point of contact with regard to all client queries in manager absence.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a value driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Produce weekly/monthly/quarterly as required and provide clear information upon request to the Site manager in relation to site specific information.
Oversee and ensure robust, successful on-site inductions and training and associated training records are maintained, ensuring service levels and standards are always met.
Audit soft services and report in-line with contract requirements.
Assist the Contract Manager to maintain systems, procedures & standards to ensure the smooth running of the service (this could mean working weekends/evenings or nights)
Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.

Key Requirements

Valid UK driving license.
Strong communication skills both written and verbal.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.