Helpdesk Supervisor

Slough

permanent, full-time

£30,000 - £33,000 per annum

Uk working eligibility only.

Pinnacle Group are looking to recruit an experienced Helpdesk Supervisor to take responsibility for effectively interfacing with in- house and contracted resources to ensure delivery of required service standards across the contract.

You will be joining our Total FM team based in Slough. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

This is a full time role with the working hours of 8am - 4pm or 9am - 5pm with flexibility on the shifts dependant on cover needed.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Support monthly audits with the FM Managers, including supporting the Helpdesk co-ordinator with logging all findings on CAFM system
Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification.
Responsible for Helpdesk department, including; report development, contract monitoring, contract invoicing, CAFM system Development and training as well as customer satisfaction surveys and reporting.
Assist the Contract Manager to monitor, review and improve compliance to the contract, either directly or through contractors.
Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.

Key requirements:

Prior experience in a similar setting
Strong communication skills
Previous experience at supervisory level or above

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.