Customer Service Advisor

We are looking for three enthusiastic Customer Service Advisors to join a dynamic team on an exciting project. In this role, you will work closely with our existing customers as they transition to a new system, assisting with account conversions.

Key Responsibilities:

• Make outbound calls to customers to highlight product benefits.
• Identify opportunities to boost customer satisfaction.
• Build strong relationships by understanding customer needs.
• Identify upselling opportunities to enhance satisfaction and increase revenue.
• Achieve and exceed retention targets and KPIs, contributing to company growth.

Requirements:

• Proven experience in customer service or sales with a track record of meeting or exceeding targets.
• Excellent verbal communication skills, with the ability to address customer concerns effectively.
• Ambitious, results-driven, and passionate about achieving personal and team goals.
• Adaptable to changing customer needs and able to adjust sales strategies.
• Collaborative and team-oriented.

INDCOM