Property & Lettings Coordinator

Holborn

permanent, full-time

£27,000 - £29,000 per annum

Uk working eligibility only.

Pinnacle Group are looking to recruit a Property & Lettings Coordinator to manage the nominations and lettings process, request applicants from Local Authorities, progress through tenancy application and referencing and conduct tenancy sign ups. The role will involve managing choice-based lettings systems to request applicants from Local Authorities in advance of void properties being handed over.

This is a fully time, remote role working Monda - Friday 9am - 5.30pm.

The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Progress applicants using CRM and referencing systems. Ensuring that applicants are kept updated throughout their application process.
Lead and manage the administration of the client's customer portal. Responding to housing management queries and allocating cases to the Property Managers and Income Team where applicable. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
Assist with viewings and coordinate viewing and move in appointments for the Property Managers

Key requirements:

Experience of Affordable Housing in a lettings and property management role.
Experience in rent reviews/service charges
Strong communication skills
Efficient in Microsoft Office packages

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.