Explore Repairs Planner jobs in the UK

Job Title: Scheduler / Planner Salary - £16.50 umbrella rateLocation: Finsbury ParkContract:  Temp t... Job Title: Scheduler / Planner Salary - £16.50 umbrella rateLocation: Finsbury ParkContract:  Temp to PermINTERVIEWS ASAPThe Repairs Scheduler will have day to day responsibility for scheduling void repairs, communal works and void works in a busy housing office.   The post holder will apply schedule of rates and priority times to each job. They will liaise with residents to agree appointments and arrange any follow-on works. They will also ensure jobs are completed and any agreed variations are raised accurately.The main aim of this position is to Schedule works and appointments for the operatives, deal with calls from residents, clients and suppliers. The work is revolved around maintenance work for breakdowns, appointments, annual programmes, emergency work and managing safety documents.You will oversee and Schedule a team of operatives liaise with clients, maintain effective work systems, documentation and compliance, whilst working to established processes & procedures and manage the Repairs Management systems.You will also look to you to provide support to the management team, general contract administration support including reports, spreadsheets and manage and distribute mail & maintain filing systemsMAIN ACCOUNTABILITIES Planning, scheduling and allocating repairsEnsuring the correct prioritization of works, balancing the needs of the tenant, the requirements of the tenancy agreement and the efficient use of the available repairs operatives .Applying correct schedule of rates codes to standard repairs works orders both for the in-house team and for contractorsLiaising with residents in person, by telephone and email to arrange appointments, facilitate the completion of the works, problem solve and resolve complaints  Tracking and monitoring progress of works to ensure they run smoothly for our residents and trades staffCreate and run end of day reports to identify jobs overdue. EXPERIENCE You will ideally have worked within a similar sector and have an understanding of trade and operatives duties i.e. plumbers, carpenters, plasterers and electriciansApplying schedule of rate codes and priority codes to repairs (desirable)Experience of dealing directly with service users KNOWLEDGE Working knowledge of housing repairsSocial Housing experience essentialUnderstand the rationale behind schedule of rates codes (desirable)Basic knowledge of building safety If you are interested in this position, please apply wit your CV today or call Leah Seber at Build Recruitment to discus more details.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Job Title: Scheduler / Planner Salary - £16.50 per hour UmbrellaLocation: EalingContract: Temp to Pe... Job Title: Scheduler / Planner Salary - £16.50 per hour UmbrellaLocation: EalingContract: Temp to PermHours: 8am-5pm, Mon-FriThe Repairs Scheduler will have day to day responsibility for scheduling repairs, communal works and other works in a busy housing office.   The post holder will apply schedule of rates and priority times to each job. They will liaise with residents to agree appointments and arrange any follow-on works. They will also ensure jobs are completed and any agreed variations are raised accurately.The main aim of this position is to Schedule works and appointments for the operatives, deal with calls from residents, clients and suppliers. The work is revolved around maintenance work for breakdowns, appointments, annual programmes, emergency work and managing safety documents.You will oversee and Schedule a team of operatives liaise with clients, maintain effective work systems, documentation and compliance, whilst working to established processes & procedures and manage the Repairs Management systems.You will also look to you to provide support to the management team, general contract administration support including reports, spreadsheets and manage and distribute mail & maintain filing systemsMAIN ACCOUNTABILITIES Planning, scheduling and allocating repairsEnsuring the correct prioritization of works, balancing the needs of the tenant, the requirements of the tenancy agreement and the efficient use of the available repairs operatives .Applying correct schedule of rates codes to standard repairs works orders both for the in-house team and for contractorsLiaising with residents in person, by telephone and email to arrange appointments, facilitate the completion of the works, problem solve and resolve complaints  Tracking and monitoring progress of works to ensure they run smoothly for our residents and trades staffCreate and run end of day reports to identify jobs overdue. EXPERIENCE You will ideally have worked within a similar sector and have an understanding of trade and operatives duties i.e. plumbers, carpenters, plasterers and electriciansApplying schedule of rate codes and priority codes to repairs (desirable)Experience of dealing directly with service users KNOWLEDGE Working knowledge of housing repairsUnderstand the rationale behind schedule of rates codes (desirable)Basic knowledge of building safety If you are interested in this position, please apply wit your CV today or call Leah Seber at Build Recruitment to discus more details.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Job title: Senior Repairs PlannerLocation: SouthfleetHours: 37.5 per week / flexible hours Salary: £... Job title: Senior Repairs PlannerLocation: SouthfleetHours: 37.5 per week / flexible hours Salary: £30k per annumWith great positions within the industry as influencers as well as holding design and operational accreditations to innovative district heating systems, we are focused on improving the efficiencies and high levels of customer satisfaction.We are looking for a Senior Planner to join our team based in Southfleet. Key Accountabilities will include: Lead and manage a small team of plannersManage own area of engineersSchedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.Check the system for emergencies and manage within a timely manner to ensure targets are meetRespond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completionProvide a high quality service to our client on a face to face basisWorking within a team to achieve goals and targets achieving daily targets.Ensuring all compliance is up to date including up to date system / certificates etc. Allocate jobs to operatives diaries and ensure jobs are closed on the system.  Experience:  Leading a team KPI tracking Scheduling emergency / non emergency jobs Proficient with IT systems including: Microsoft excel / word / outlook / JOBLOGIC and more Experience in a fast paced environment dealing with customers first hand  Please apply today or call Leah Seber at Build Recruitment for more informationBuild Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Position: Planner (2x positions available)Location: Lambeth, SW2 Hours: 8am-5pmSalary: £16.50 umbrel... Position: Planner (2x positions available)Location: Lambeth, SW2 Hours: 8am-5pmSalary: £16.50 umbrella rateTemp to perm position / full time office basedJob Details: Planning approx. 10-11 operatives on a daily basisAnswering inbound and outbound calls from residents, operatives and staffHandling a general enquiry inboxWorking on WIP reportsAnswer incoming calls with regards to repairs issuesEffective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliersUnderstanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.Managing incoming repairs inbox and allocating repairs works appropriatelyScheduling work for operatives to attend properties and undertake works Experience: Experience within housing repairs Experience scheduling engineer diaries You will need to understand and take responsibility for the fact that this role is pivotal to the successful delivery of the duties of the contract.You will have strong organisational and time management skills and be able to multi task effectively.You will have excellent communication skills, a “can do” attitude with an eye for detail and be able to transmit and encourage that attitude.Advance Excel, Word & Time Management skills.Act as a conduit to continually improve first point of contact call management & Job creation.  If you are interested in this position please apply or call Leah Seber at Build Recruitment.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Repairs PlannerLocation: DartfordTerm: Full time / Temp to PermSalary: £16.50ph umbrella rate Weekly... Repairs PlannerLocation: DartfordTerm: Full time / Temp to PermSalary: £16.50ph umbrella rate Weekly payHiring ASAPDescription of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer serviceDay to Day: Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.Check the system for emergencies and manage within a timely manner to ensure targets are meetRespond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completionProvide a high quality service to our client on a face to face basisWorking within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders Essential Criteria Social Housing and Repair and Maintenance background.Experience in planning/scheduling jobs using planning system.Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractorsUnderstanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of timesExperience of trade job durationsExperience of health and safety considerations when planning e.g. asbestosNo hybrid working, must be able to work from amin office located in Walton on ThamesGood level of written English e.g. ability to rite responses to complaintsGood computer skillsGood communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobsPassionate about service delivery and customer satisfaction. Benefits Generous holiday scheme Mentoring programmes and continuous learning support Contributory pension scheme Annual bonus scheme Recognition scheme  Please apply or contact Leah Seber at Build Recruitment for further details. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Role: Repairs PlannerLocation: Dartford, DA2Salary: £26k - £27kType: Perm, full time office.8am to 5... Role: Repairs PlannerLocation: Dartford, DA2Salary: £26k - £27kType: Perm, full time office.8am to 5pm, Monday to FridayDescription of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keepThe Position: Role: Repairs PlannerHours: 37.5 hours per week.Location: DA13 9PHSalary: £26k to £27k per annumSector: Construction / District Heating and Mechanical SystemsKey Accountabilities will include: Lead and manage a small team of 2-3 plannersManage planners KPIS / SLA’sScheduling works for heating-based engineersSchedule works into diaries for operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.Check the system for emergencies and manage within a timely manner to ensure targets are meet.Provide a high quality service to our clientWorking within a team to achieve goals and targets achieving daily targets.Ensuring all compliance is up to date including up to date system / certificates etc. Allocate jobs to operatives diaries and ensure jobs are closed on the system.  Benefits 23 days holiday + 8 bank holidaysWork Flexibilityopt in medical care £80pm for full private coverPension 3% If you are interested, please apply today with your CV or call Leah Seber at Build Recruitment.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Repairs PlannerLocation: DartfordTerm: Full time / Temp to PermSalary: £16.50ph umbrella rate Weekly... Repairs PlannerLocation: DartfordTerm: Full time / Temp to PermSalary: £16.50ph umbrella rate Weekly payHiring ASAPDescription of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer serviceDay to Day: Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.Check the system for emergencies and manage within a timely manner to ensure targets are meetRespond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completionProvide a high quality service to our client on a face to face basisWorking within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders Essential Criteria Social Housing and Repair and Maintenance background.Experience in planning/scheduling jobs using planning system.Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractorsUnderstanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of timesExperience of trade job durationsExperience of health and safety considerations when planning e.g. asbestosNo hybrid working, must be able to work from amin office located in Walton on ThamesGood level of written English e.g. ability to rite responses to complaintsGood computer skillsGood communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobsPassionate about service delivery and customer satisfaction. Benefits Generous holiday scheme Mentoring programmes and continuous learning support Contributory pension scheme Annual bonus scheme Recognition scheme  Please apply or contact Leah Seber at Build Recruitment for further details. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Repairs PlannerLocation: Walton-on-Thames, KT12Term: Full time / Temp to PermSalary: £16.50ph umbrel... Repairs PlannerLocation: Walton-on-Thames, KT12Term: Full time / Temp to PermSalary: £16.50ph umbrella rate Weekly payHiring ASAPDescription of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer serviceDay to Day: Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.Check the system for emergencies and manage within a timely manner to ensure targets are meetRespond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completionProvide a high quality service to our client on a face to face basisWorking within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders Essential Criteria Social Housing and Repair and Maintenance background.Experience in planning/scheduling jobs using planning system.Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractorsUnderstanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of timesExperience of trade job durationsExperience of health and safety considerations when planning e.g. asbestosNo hybrid working, must be able to work from amin office located in Walton on ThamesGood level of written English e.g. ability to rite responses to complaintsGood computer skillsGood communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobsPassionate about service delivery and customer satisfaction. Benefits Generous holiday scheme Mentoring programmes and continuous learning support Contributory pension scheme Annual bonus scheme Recognition scheme  Please apply or contact Leah Seber at Build Recruitment for further details. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Role: Repairs PlannerLocation: Dartford, DA2Salary: £26k - £27kType: Perm, full time office.8am to 5... Role: Repairs PlannerLocation: Dartford, DA2Salary: £26k - £27kType: Perm, full time office.8am to 5pm, Monday to FridayDescription of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keepKey Responsibilities: Take ownership and responsibility for identifying the customer’s needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions. Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer’s preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet).Take ownership for and manage unscheduled jobs.Effective use of our system to actively schedule available Operatives and Sub-Contractors to jobs.Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.Oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if an operative was delivering the work.Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.Ensure the scheduling process is delivering maximum productivity.Where first time fix is not possible, manage the effective scheduling of follow-on worksUnderstand the case workload and alert the Team Leader to issues requiring intervention.Understand the contractual KPI’s, then plan, allocate and operate to exceed client expectations. Experience Social housing / repairs experience is essentialGood working knowledge of the following IT packages: Microsoft Office, Word & ExcelExcellent administration skillsExcellent written and oral communication skillsExcellent customer service skillsExcellent organisation skillsGood knowledge of repairs and maintenance sector or trade-based background   If you are interested, please apply today with your CV or call Leah Seber at Build Recruitment.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Position: Planner (2x positions available)Location: Lambeth, SW2 Hours: 8am-5pmSalary: £16.50 umbrel... Position: Planner (2x positions available)Location: Lambeth, SW2 Hours: 8am-5pmSalary: £16.50 umbrella rateTemp to perm position / full time office basedJob Details: Planning approx. 10-11 operatives on a daily basisAnswering inbound and outbound calls from residents, operatives and staffHandling a general enquiry inboxWorking on WIP reportsAnswer incoming calls with regards to repairs issuesEffective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliersUnderstanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.Managing incoming repairs inbox and allocating repairs works appropriatelyScheduling work for operatives to attend properties and undertake works Experience: Experience within housing repairs Experience scheduling engineer diaries You will need to understand and take responsibility for the fact that this role is pivotal to the successful delivery of the duties of the contract.You will have strong organisational and time management skills and be able to multi task effectively.You will have excellent communication skills, a “can do” attitude with an eye for detail and be able to transmit and encourage that attitude.Advance Excel, Word & Time Management skills.Act as a conduit to continually improve first point of contact call management & Job creation.  If you are interested in this position please apply or call Leah Seber at Build Recruitment.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Job Title: Scheduler / Planner Salary - £16.50 per hour UmbrellaLocation: Brent HA9Contract: Temp to... Job Title: Scheduler / Planner Salary - £16.50 per hour UmbrellaLocation: Brent HA9Contract: Temp to PermHours: 8am-5pm, Mon-FriThe Repairs Scheduler will have day to day responsibility for scheduling repairs, communal works and other works in a busy housing office.   The post holder will apply schedule of rates and priority times to each job. They will liaise with residents to agree appointments and arrange any follow-on works. They will also ensure jobs are completed and any agreed variations are raised accurately.The main aim of this position is to Schedule works and appointments for the operatives, deal with calls from residents, clients and suppliers. The work is revolved around maintenance work for breakdowns, appointments, annual programmes, emergency work and managing safety documents.You will oversee and Schedule a team of operatives liaise with clients, maintain effective work systems, documentation and compliance, whilst working to established processes & procedures and manage the Repairs Management systems.You will also look to you to provide support to the management team, general contract administration support including reports, spreadsheets and manage and distribute mail & maintain filing systemsMAIN ACCOUNTABILITIES Planning, scheduling and allocating repairsEnsuring the correct prioritization of works, balancing the needs of the tenant, the requirements of the tenancy agreement and the efficient use of the available repairs operatives .Applying correct schedule of rates codes to standard repairs works orders both for the in-house team and for contractorsLiaising with residents in person, by telephone and email to arrange appointments, facilitate the completion of the works, problem solve and resolve complaints  Tracking and monitoring progress of works to ensure they run smoothly for our residents and trades staffCreate and run end of day reports to identify jobs overdue. EXPERIENCE You will ideally have worked within a similar sector and have an understanding of trade and operatives duties i.e. plumbers, carpenters, plasterers and electriciansApplying schedule of rate codes and priority codes to repairs (desirable)Experience of dealing directly with service users KNOWLEDGE Working knowledge of housing repairsUnderstand the rationale behind schedule of rates codes (desirable)Basic knowledge of building safety If you are interested in this position, please apply wit your CV today or call Leah Seber at Build Recruitment to discus more details.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Job Title: Scheduler / Planner Salary - £16.50 per hour UmbrellaLocation: EalingContract: Temp to Pe... Job Title: Scheduler / Planner Salary - £16.50 per hour UmbrellaLocation: EalingContract: Temp to PermHours: 8am-5pm, Mon-FriThe Repairs Scheduler will have day to day responsibility for scheduling repairs, communal works and other works in a busy housing office.   The post holder will apply schedule of rates and priority times to each job. They will liaise with residents to agree appointments and arrange any follow-on works. They will also ensure jobs are completed and any agreed variations are raised accurately.The main aim of this position is to Schedule works and appointments for the operatives, deal with calls from residents, clients and suppliers. The work is revolved around maintenance work for breakdowns, appointments, annual programmes, emergency work and managing safety documents.You will oversee and Schedule a team of operatives liaise with clients, maintain effective work systems, documentation and compliance, whilst working to established processes & procedures and manage the Repairs Management systems.You will also look to you to provide support to the management team, general contract administration support including reports, spreadsheets and manage and distribute mail & maintain filing systemsMAIN ACCOUNTABILITIES Planning, scheduling and allocating repairsEnsuring the correct prioritization of works, balancing the needs of the tenant, the requirements of the tenancy agreement and the efficient use of the available repairs operatives .Applying correct schedule of rates codes to standard repairs works orders both for the in-house team and for contractorsLiaising with residents in person, by telephone and email to arrange appointments, facilitate the completion of the works, problem solve and resolve complaints  Tracking and monitoring progress of works to ensure they run smoothly for our residents and trades staffCreate and run end of day reports to identify jobs overdue. EXPERIENCE You will ideally have worked within a similar sector and have an understanding of trade and operatives duties i.e. plumbers, carpenters, plasterers and electriciansApplying schedule of rate codes and priority codes to repairs (desirable)Experience of dealing directly with service users KNOWLEDGE Working knowledge of housing repairsUnderstand the rationale behind schedule of rates codes (desirable)Basic knowledge of building safety If you are interested in this position, please apply wit your CV today or call Leah Seber at Build Recruitment to discus more details.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Repairs PlannerLocation: West ByfleetTerm: Full time / PermSalary:Up to  £27kHiring ASAP / Up to £27... Repairs PlannerLocation: West ByfleetTerm: Full time / PermSalary:Up to  £27kHiring ASAP / Up to £27,000 /Available Positions: 1We have an opportunity for a Repairs Planner to join our  team within our Responsive Maintenance division. You will be working out of our West Byfleet office, delivering planning for our reactive maintenance appointments.Day to Day: Proactively co-ordinate the delivery of all workflow to a dedicated area and team of on-site operatives, adhering to safe working practices at all timesEnsure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiencySupport resource planning, confirm holiday rotas and highlight potential additional resource requirementsPromote customer service excellence to deliver a positive and caring customer experienceWork in collaboration with the team, our service partners and our clientProvide an agile response to priority reactive tasksMaintain a daily relationship between the Regional Service Centre and on-site teamsRun reports and maintain all system information and dataLiaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistentUndertake general administrative dutiesScheduling work for operatives to attend properties and undertake works Requirements:To be a successful candidate, you will be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis. You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face. The main thing is that you have a positive can-do attitude and are a great team player. Scheduling experience within a planned and maintenance environmentAwareness of safe working within a facilities management or building environmentExperience of working accurately to timescales and providing customer service excellenceIntermediate/Advanced Excel & Microsoft packagesExperience of working accurately to deadlines in a pressurised environmentEnglish and Mathematics GCSE A-C standardGood knowledge of repairs and maintenance sector or trade-based background Benefits: Up to 6% contributory pension scheme 25 Days annual leave Volunteer leave Established reward and recognition schemeOne paid professional subscription Life Assurance Policy Employee discount and reward schemes Interesting, varied, and enjoyable workA company that recognises your contribution Training opportunities and qualifications within a supportive environment to ensure career progression    Please apply or contact Leah Seber at Build Recruitment for further details.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Repairs PlannerLocation: Hammersmith - W6 9EASalary:   £16.50ph Umbrella PayLooking to hire ASAP / A... Repairs PlannerLocation: Hammersmith - W6 9EASalary:   £16.50ph Umbrella PayLooking to hire ASAP / Available Positions: 1Description of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer serviceDay to Day: Answer incoming calls with regards to repairs issuesEffective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliersUnderstanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.Managing incoming repairs inbox and allocating repairs works appropriatelyScheduling work for operatives to attend properties and undertake works Essential Criteria Social Housing and Repair and Maintenance background.Experience in planning/scheduling jobs using planning system.Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractorsUnderstanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of timesExperience of trade job durationsExperience of health and safety considerations when planning e.g. asbestosNo hybrid working, must be able to work from amin office located in Hammersmith  If you have experience as a repairs planner / scheduler, please apply today with your CV or contact Leah Seber at Build recruitment to discuss further information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.