COMMERCIAL MANAGER / REMOTE / UP TO £85,000 & GREAT BENEFITSExciting new opening for an experien... COMMERCIAL MANAGER / REMOTE / UP TO £85,000 & GREAT BENEFITSExciting new opening for an experienced Commercial Manager to join a rapidly expanding organisation. Excellent pay, remote working and extensive benefits.In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home.TwinStream has a small but growing number of high-value clients. Each client has regular new requirements for which TwinStream provides a commercial proposal. The successful Commercial Manager will support the senior leadership with the commercial activities required to sustain and grow the business. You will be working with stakeholders across the business and in the client community to understand requirements and propose solutions to existing and new customers. This is a ‘hands-on’ role in which you will be producing documents, presentations and supporting material with assistance from the leadership and technical teams. What’s on Offer? Highly competitive rates (£65000 - £85000, dependent on experience).8% Pension plan.Life Assurance.Remote Working - What you can bring to our team matters to us, not your home’s distance from our nearest base. By embracing the cloud, we provide you with the freedom to work wherever suits you best. Flexible Working - This is something we live, breathe, and enable. We will always be passionate about integrating work around your home life. Learning and Development - Your career is in your hands; you will be given full autonomy to shape this. Everyone has a £1,000 training budget to help with their development. Electric Vehicle Scheme - Opportunity to lease an electric vehicle via salary sacrifice. 25 days' holiday plus bank holidays.Every quarter, we hold a meeting involving all team members from TwinStream - this allows us to meet up, chat about all things TwinStream, and enjoy team building and company updates.Christmas and summer parties to celebrate our successes.Health and Well-being - Access to workplace Mental Health First Aider Key Responsibilities of the Commercial Manager: Working with solution architects, delivery leads and the senior leadership team to create sales proposals. Supporting the senior leadership team with key client relationships. Work with senior leadership team to create and implement account development plans. Build compelling presentations, bids and proposals that communicate the value proposition of TwinStream’s cross-domain solutions. Review contract documentation and negotiate terms. Lead on the production of bids with new and existing customers. Advise senior leadership team about public sector procurement. Identify applicable public sector frameworks and lead bid teams. Monitor and analyse Government tenders to identify applicable opportunities. Support the entire end-to-end sales cycle and assist with qualifying opportunities at every stage. Skills & Experience Required: Ability to produce high quality bids and proposals, using clear concise language. Ability to understand technical solutions and explain them to a non-technical audience. Excellent communication and presentation skills. Proven track record selling IT in the UK public sector.Experience in applying for and maintaining presence on UK Government frameworks. A strong understanding of Government procurement processes. Strong negotiation skills, with the ability to secure new business and expand customer relationships. A results-oriented attitude with a passion for driving growth and achieving ambitious goals. Strategic thinker, with a creative and innovative approach. A positive, can-do approach to activity that drives energy and enthusiasm across the team. What’s Next?If you have the drive and experience to be successful in this Commercial Manager position, we would love to hear from you. APPLY NOW for immediate consideration.
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Mobile IT TechnicianLocation: Based in Crewe with travel to client sites. Salary: £26,000–£28,000, d... Mobile IT TechnicianLocation: Based in Crewe with travel to client sites. Salary: £26,000–£28,000, depending on experience.Company OverviewAn IT service provider based in Crewe, specializing in both Apple and multi-brand device repairs and support. As an Apple Independent Repair Provider (IRP), the company is certified to perform diagnostics and repairs using genuine Apple parts. Additionally, offers comprehensive support for PCs, laptops, projectors, and other electronics. Known for their technical excellence and customer-first ethos, servicing clients ranging from individual users to businesses with complex IT needs.Role OverviewThe Mobile IT Technician will provide expert technical support and repairs for a wide range of devices. This includes Apple products, Windows PCs, laptops, and other electronics. The role requires frequent travel to client sites, providing both hands-on and remote support. This is a dynamic position with opportunities to advance into second-line support or helpdesk management.Key Responsibilities Device Repair & Diagnostics: Handle issues across Apple and non-Apple devices, including screen replacement, boot issues, liquid damage cleanup, and software reinstallation.Software Support: Manage tasks such as Windows 11 upgrades, data migration, and resolving software-related problems.Client Support: Offer on-site and remote troubleshooting, ensuring efficient resolution of IT issues.Electronics Repair: Provide repairs for a broad range of devices, including amplifiers, game consoles, projectors, printers, and televisions.Technical Documentation: Maintain accurate records of diagnostics, repairs, and client communications. Expertise Required Proven experience in IT support, with hands-on technical expertise in repairing Apple and Windows-based systems.Familiarity with repairing brands such as Acer, Asus, Dell, HP, Huawei, Lenovo, Microsoft, Sony, and Toshiba.Solid understanding of diagnostics, component-level repairs, soldering, and charging socket replacement.Excellent verbal and written communication skills for client interaction.Full UK driving license and readiness to travel (mileage reimbursed at 45p/mile). Benefits Competitive salary range: £26,000–£28,000, based on experience.20 days of annual leave plus bank holidays.Christmas shutdown (typically from Christmas Eve to January 2nd).Comprehensive Apple training and certification opportunities, plus exposure to multi-brand repair processes.Career progression opportunities into second-line support or helpdesk management. Application ProcessThe interview process includes a single-stage on-site evaluation, featuring practical tasks to assess your technical skills in a relaxed and informal setting.
Job Description: IT Support Reporting to: IT Manager Location: Sanctuary Personnel, 15 Friars Stre... Job Description: IT Support Reporting to: IT Manager Location: Sanctuary Personnel, 15 Friars Street, Ipswich Hours of Work: 9am – 5pmSalary: £21,000 per annumWe are looking for someone to join our team who has a passion for IT. Working in IT support is a great opportunity to get to grips with new and exciting technical solutions that are industry standard, to find your feet in the IT world and to discover what career path you may want to follow, whether it be in networking, cyber security, cloud services or support.Your primary duties will be supporting the companies first line technical issues as well as assisting with any new projects the team will be working on.Duties and Responsibilities Include General desktop supportHardware and Software installation + UpgradesSetting up new users and closing down old accountsNetworkingManagement of PrintersBackup RecoveryUnderstanding of all new softwareManage Wireless NetworkDealing with queries through the IT ticket boardSetting up desksSupporting offsite usersSetting up and managing mobile phones for the companyIT Asset ManagementDay to day management of Microsoft 365 accountsManagement of VoIP System Essential Criteria Minimum 1 year experience of working in ITUnderstanding of Microsoft 365 servicesGood Team working and communication skillsGood organisational skillsProactive and enthusiastic approachReliable and trustworthy Beneficial skills Knowledge of Mimecast servicesKnowledge of online form buildingKnowledge of Recruitment CRMs Equal OpportunitiesWe aim to be an equal opportunity employer and encourage people from all backgrounds to apply.Job Types: Full-time, Permanent
IT Support EngineerSalary: £25,000Location: Brentwood, EssexAn opportunity for an experienced IT Sup... IT Support EngineerSalary: £25,000Location: Brentwood, EssexAn opportunity for an experienced IT Support Engineer has arisen to join a rapidly expanding fast paced Industrial Manufacturing company based in the Brentwood. The successful IT Support Engineer will join a thriving team and be welcomed into a lively environment. This is an exciting time to join this company as they have just instated a brand-new industry leading personal development programme, allowing engineers to grow and evolve with the company.They have also just had a multi-million-pound cash injection which has allowed their factory to include state of the art equipment and bespoke specialized equipment. There are numerous projects being carried out at the moment and engineers are being selected to take a lead on these with full ownership which provides a variety of work for the engineers. Key Accountabilities:· Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment.· Provide 1st and 2nd line IT support for users via the IT Service Desk.· Support end users in a physical and virtualised (VMWare) environment.· Configuration & installation of hardware & software for desktop and mobile devices.If you are interested in this role and feel that you have the right skills then please click apply at the bottom of this advert.For further details, contact Joe McAuliffeAs a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme.You will receive £250 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details.
We are working with a leading hotel group that has several sites looking for an IT manager. This is... We are working with a leading hotel group that has several sites looking for an IT manager. This is a great opportunity for someone to step into a more senior role and get genuine career development, with a generous growth plan there will be lost of projects and developments to work on.IT MANAGER KEY RESPONSIBLITIES: IT Infrastructure, applications, networks and communicationsDevelopment and implementation of new systemsManage IT securityHardware and software updatesWork closely with 3rd party suppliers Who will you be as an IT Manager? Experience within a hotel setting is essential5 years IT experienceKnowledge of systems such as Opera and MicrosExperience with Office 365Understanding of Active DirectoryAble to exp[lore opportunities for improvement If you are keen to discuss the details further, please apply today or send your cv to Hayley at COREcruitment dot com
Start your IT career with a global leader in new technologies!Our client uses technology for the nat... Start your IT career with a global leader in new technologies!Our client uses technology for the nation’s benefit, developing world-leading capabilities that help their customers think smarter and act faster. Their UK operations cover all key business sectors, covering aerospace, defence, digital security and space.They are currently seeking an IT Apprentice.The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.KEY DUTIES Responsible for answering all calls and chats to the Service Desk within the SLA response times.End to end call management of incidents through to resolution as required to ensure the incidents are resolved to the satisfaction of the customer and in-line with SLAs.Assisting with end user service requests, either by logging them on the end users’ behalf, giving guidance around our service catalogue, or management of requests until resolution.Accurately recording all incident details and troubleshooting activity into the Service Desk tool (Service Now).Assisting in the provision of root cause analysis and troubleshooting, ensuring that all data is accurate and up to date where applicable.Providing a high level of first time fix for all incidents.Escalating incidents to the next level of management or technical support where SLA timescales are reached.Ensuring regular updates are provided to the customer until incidents are resolved.Assisting with User account creation in Active Directory.Assisting with Email account management in Exchange.Administration of data access within Active DirectoryDeployment of Virtual Machines within VMWare.Deployment and licencing of software using SCCM.Adherence to Thales procedures, working practices and department specific processes.Awareness and adherence of security requirements on our network.Other ad-hoc duties as required to support the Service Desk operation. CANDIDATE REQUIREMENTS Excellent customer service skillsConfidentLogical thinkerExcellent organisational skillsPossesses a methodical approach to problem solving and troubleshooting.Has an enthusiasm for Information Technology Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.
Start your IT career with a global leader in new technologies!Our client uses technology for the nat... Start your IT career with a global leader in new technologies!Our client uses technology for the nation’s benefit, developing world-leading capabilities that help their customers think smarter and act faster. Their UK operations cover all key business sectors, covering aerospace, defence, digital security and space.They are currently seeking an IT Apprentice.The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.KEY DUTIES Responsible for answering all calls and chats to the Service Desk within the SLA response times.End to end call management of incidents through to resolution as required to ensure the incidents are resolved to the satisfaction of the customer and in-line with SLAs.Assisting with end user service requests, either by logging them on the end users’ behalf, giving guidance around our service catalogue, or management of requests until resolution.Accurately recording all incident details and troubleshooting activity into the Service Desk tool (Service Now).Assisting in the provision of root cause analysis and troubleshooting, ensuring that all data is accurate and up to date where applicable.Providing a high level of first time fix for all incidents.Escalating incidents to the next level of management or technical support where SLA timescales are reached.Ensuring regular updates are provided to the customer until incidents are resolved.Assisting with User account creation in Active Directory.Assisting with Email account management in Exchange.Administration of data access within Active DirectoryDeployment of Virtual Machines within VMWare.Deployment and licencing of software using SCCM.Adherence to Thales procedures, working practices and department specific processes.Awareness and adherence of security requirements on our network.Other ad-hoc duties as required to support the Service Desk operation. CANDIDATE REQUIREMENTS Excellent customer service skillsConfidentLogical thinkerExcellent organisational skillsPossesses a methodical approach to problem solving and troubleshooting.Has an enthusiasm for Information Technology Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.
A leading recruitment agency is seeking a Data Analyst Apprentice, the employer will be supporting y... A leading recruitment agency is seeking a Data Analyst Apprentice, the employer will be supporting you all the way towards your first career within Data.KEY DUTIES Create a suite of automated reports and dashboards by which we can effectively manage their business.Identify KPIs within the business and ensure that they are measurable with achievable targets.Develop an understanding of the various end users of these reports and ensure that they are suitable.Use advanced analytics practices to delve deeper into trends and patterns in the data. Be able to communicate technical solutions to non-technical people. CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Our client was established in 2010 and is an award-winning IT services provider. They are seeking a... Our client was established in 2010 and is an award-winning IT services provider. They are seeking a Solution Developer Apprentice to join their growing IT solutions business.Your position will be to learn all the ropes within the technical team, be able interact with customers and their solutions and help fix they’re issue when they arrive. You will also “become” the go to person for all product development needs, where solutions cannot be provided out of the box or systems need integrated.KEY DUTIES Provide technical assistance to internal teams and customers related to their products, services and solutionsResearch and gain knowledge on their rapidly evolving product offeringsTranslate product roadmaps into solution architectures and deliver on those architectures.Implement unit tests, integration tests and end-end tests.Handling technical enquiries from VP clients on a weekly basis, this involves:Being available Monday to Friday during working hours to respond to technical emails, take technical calls and be present at technical meetings.Preparing and providing presentations to VP customers and prospective customers on the technical delivery of their software.Build Required Scripts and API’s between applications CANDIDATE REQUIREMENTS Independent skillsPassionate about software developmentGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.
A worldwide IT support company has need for an IT Apprentice to help support one of their offices. T... A worldwide IT support company has need for an IT Apprentice to help support one of their offices. The chosen apprentice will help drive innovation within their department.KEY DUTIES Provide technical support; answering support queries via phone, email & self serviceSupporting users via remote assistance, providing a high level of resolution at first contactTo maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)To take ownership of user Incidents and be proactive when dealing with user issuesTo log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detectedTo capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management)Respond to requests from users and help them resolve hardware or software requirementsSupport users in the use of IT equipment by providing necessary guidance and adviceTo escalate more complex calls having captured all relevant information in the ticket CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
A worldwide IT support company has need for an IT Apprentice to help support one of their offices. T... A worldwide IT support company has need for an IT Apprentice to help support one of their offices. The chosen apprentice will help drive innovation within their department.KEY DUTIES Provide technical support; answering support queries via phone, email & self serviceSupporting users via remote assistance, providing a high level of resolution at first contactTo maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)To take ownership of user Incidents and be proactive when dealing with user issuesTo log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detectedTo capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management)Respond to requests from users and help them resolve hardware or software requirementsSupport users in the use of IT equipment by providing necessary guidance and adviceTo escalate more complex calls having captured all relevant information in the ticket CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
A leading company in the environmental industry has a need for someone passionate about data and loo... A leading company in the environmental industry has a need for someone passionate about data and looking for their first career within the sector.The International Data Account Manager will work alongside our International Compliance Advisors/Consultants who act as the customer facing touchpoint, to ensure all international data submissions are submitted to a high standard.The successful candidate will be responsible for manipulating and collating final data submissions under a variety of different country regulations, including but not limited to, waste packaging, waste electrical and electronics (WEEE), waste batteries and textiles.KEY DUTIES Work alongside the customer facing account manager to ensure that international compliance data is accurate and submitted on timeWork with the UK data team to ensure all data submissions are completed to a high standardEnsure that all required environmental data (including but not limited to weights information) is collated appropriatelyEnsure data received from customer contains necessary informationMay involve some telephone/email support to suppliers CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
A leading company in the environmental industry has a need for someone passionate about data and loo... A leading company in the environmental industry has a need for someone passionate about data and looking for their first career within the sector.The International Data Account Manager will work alongside our International Compliance Advisors/Consultants who act as the customer facing touchpoint, to ensure all international data submissions are submitted to a high standard.The successful candidate will be responsible for manipulating and collating final data submissions under a variety of different country regulations, including but not limited to, waste packaging, waste electrical and electronics (WEEE), waste batteries and textiles.KEY DUTIES Work alongside the customer facing account manager to ensure that international compliance data is accurate and submitted on timeWork with the UK data team to ensure all data submissions are completed to a high standardEnsure that all required environmental data (including but not limited to weights information) is collated appropriatelyEnsure data received from customer contains necessary informationMay involve some telephone/email support to suppliers CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
The Global Information Systems (IS) and Operational Technology (OT) Governance Lead shall manage and... The Global Information Systems (IS) and Operational Technology (OT) Governance Lead shall manage and drive Governance to improve IS and OT processes and operations by supporting a programme of internal audits and external maturity assessments against adopted standards. Governance Framework Development: Lead the development, implementation, and maintenance of an effective Global IT and OT governance framework aligned with organisational goals and objectives.Policy and Procedure Development: Maintain IT and OT governance policies, procedures, and guidelines to govern IT and OT decision-making.Strategic Alignment: Collaborate with senior management and business leaders to ensure that IT and OT strategies, initiatives, and investments are aligned with business objectives and priorities.Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor and track the effectiveness of IT and OT governance processes.Reporting: Prepare regular reports on IT and OT governance performance and outcomes for management and stakeholders.Stakeholder Engagement: Establish and maintain effective communication and collaboration with stakeholders, including IT and OT teams, business units, senior management, and external partners, to promote understanding and support for IT and OT governance initiatives and objectives. Critical Skills Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compliance and risk-related concepts to technical and non-technical audiences at various hierarchical levels.Experience in managing a team.Operational Technology expert levelSignificant experience in implementing, managing, reviewing, and improving internal controls for governance, compliance, IT and OT audits, or assurance and risk management programmes.Proven track record of performing internal or external audits (financial/operational/IT and OT) by relevant professional standards.Expert level understanding of designing, implementing and operating IT and OT Control FrameworksLeads on complex assignments that require expertise and develops innovative GRC technical solutions.Provide expert-level technical support and monitor and improve processes and interventions for the GRC assurance programme.Validates operational GRC plans and oversees regulatory compliance and assurance.Proven track record and experience in developing policies and procedures and successfully executing programs that meet the objectives of excellence in a dynamic business environment.Demonstrated ability to work with and report to a governance board (i.e., Risk, audit committee or similar)IT and OTIL, CISA, CISM or equivalent preferred Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Global IS Governance Lead looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
1st Line Support – London, up to £30,000 1st Line Support Location: London Salary: £20,000 - £30,000... 1st Line Support – London, up to £30,000 1st Line Support Location: London Salary: £20,000 - £30,000 per annumWe are seeking a 1st Line Support Engineer with approximately one year of experience to join a fantastic company based in London. We've successfully placed several candidates with this organization, and the team you'll be joining is made up of our alumni! The role requires proficiency in Microsoft Office 365, managing multiple support tickets, and working directly with users. Experience in the retail sector is a plus, and candidates must be comfortable working weekends on a rotating schedule.Benefits include: Comprehensive training and career progressionIdeal opportunity for someone in the early stages of their IT careerSupportive team and collaborative work environmentDiscounts on meals! Position Overview: As a 1st Line Support Technician, you'll serve as the first point of contact for IT issues and assistance requests. Your role is essential in providing top-notch customer service, solving technical challenges, and ensuring smooth operations for our stakeholders.Key Responsibilities: Offer both remote and on-site technical support, troubleshooting and resolving hardware and software issues.Respond promptly and professionally to service requests and inquiries.Document all support requests, troubleshooting steps, and resolutions in the ticketing system.Escalate complex issues to 2nd Line Support or the relevant technical teams when necessary.Ensure client satisfaction by following up on resolved issues and ensuring systems are functioning properly.Assist with basic network and system administration tasks.Collaborate with the team to stay current with technology and industry trends. If you are keen to discuss the details further, please apply today or send your cv to Sophie@corecruitment.com
We’re looking for an experienced professional with a solid foundation in both IT and AV support. The... We’re looking for an experienced professional with a solid foundation in both IT and AV support. The ideal candidate will have demonstrated skills in setting up and maintaining PCs, laptops, and mobile devices, along with proficiency in configuring and deploying operating systems and applications. Prior experience in a helpdesk or support role, handling first-line IT support queries, is essential.They should be skilled in AV integration and installation and possess excellent communication skills. Collaboration and delivering high-quality service are key for success in this role.Role Overview:In this position, you’ll be the go-to support for all IT and AV systems, ensuring their smooth operation within the budget. Overseeing IT and electronic data operations, diagnosing and solving issues as they arise.Offering friendly, professional support to team members and clients facing AV/IT challenges.Assisting with marketing initiatives and projects when required. Serve as the primary contact for routine IT and AV requests.Track and manage IT/AV issues, ensuring timely resolution.Coordinate with external vendors and support services for problem resolution.Install, maintain, and troubleshoot IT and AV hardware/software.Provide IT/AV onboarding for new hires and training for new systems.Oversee on-site project activities.Manage the telephone system for seamless operation.Ensure website content remains current.Maintain compliance with licensing and GDPR regulations. Benefits Package: 20 days holiday plus bank holidaysMedical cashbackEnhanced pension contributionsSeason ticket loansEmployee Assistance ProgramsStaff discounts
Location: UK remote- Occasional office days in Berkshire6 month contractWe have a fixed term contrac... Location: UK remote- Occasional office days in Berkshire6 month contractWe have a fixed term contract position for a Dayforce expert based in the South of the UK. The role is largely remote but there will be a need to be in the head office in Berkshire on occasion, so accessibility to this area is preferable. This is a great opportunity for someone to have a genuinely positive impact on the business.Company benefits: Negotiable on salaryRemote working and flexibilityOption to extend contract as needed About the company: The company has recently undergone a Dayforce implementation and needs someone that understands the system, and is able to make business recommendations based around this. They have a large workforce with a huge proportion working hourly shift work, so the business is big and complicated! The team are looking for someone they can work closely with to implement positive change and transformation based around Dayforce (payroll, HR and WFM). You will work closely with the L&D director and People Director, as well as having impact and therefore contact with warehouse depots based around the country.Ideal Dayforce Consultant : Experience with Dayforce implementationExcellent business acumenBackground in influencing business changesAble to start immediately/quicklyExcellent communication skills If you are keen to discuss the details further, please apply today or send your cv to Gemma@corecruitment.com
We are working with a hospitality operator that specialises is large scale events, stadia, sports an... We are working with a hospitality operator that specialises is large scale events, stadia, sports and music, and we need an IT Project manager to cover large scale transformation for 6 months to a year. There is chance that this role could become permanent due to the development within the industry.Company benefits: Hybrid workingOpportunity for possible permanent offer at end of contractExciting, fast moving business About the company: This is a great opportunity to join a market leader that deals with QSR, casual dining, bars, casinos, hotels and fine dining restaurants. They have an exciting project incoming where they will be updating their POS across the estate, amongst other things. This is a huge project that will take technical understanding, great organisation and communication and lots of stakeholder management. Due to the nature of the role, candidates that have IT project management experience in hospitality and stadia would be highly desirable.Ideal IT project manager: 8-12 years project or program managementExperience in hospitality, particularly stadia/events/large scale venuesBudgetary management and ownershipManaging 3rd party suppliersHigh level stakeholder managementWorking cross functionally to manage project strategiesCollecting, collating and translating performance data for c-suite level If you are keen to discuss the details further, please apply today or send your cv to gemma@corecruitment.com
We are looking for a 1st Line Support engineer with about a years’ worth of experience. This is a gr... We are looking for a 1st Line Support engineer with about a years’ worth of experience. This is a great company based in London that we have placed several people with before, in fact the team you are joining is made up of CORE alumni! Experience with Microsoft office 365 is required as well as dealing with multiple tickets and working face to face with users. Any experience in the retail sector would be of use, and applicants must be happy to work weekends on rotation.Benefits include Excellent training and progressionGreat chance for someone early in their careerSupportive team and environmentDiscounts on food! Position Overview:As a 1st Line Support Technician, you will be the first point of contact for the team when they experience IT issues or require assistance. Your role is critical in delivering exceptional customer service, resolving technical problems, and ensuring that our stakeholders can operate efficiently and effectively.Key Responsibilities: Provide remote and on-site technical support to clients, including troubleshooting and resolving hardware and software issues.Respond to incoming service requests and inquiries promptly, professionally, and courteously.Document support requests, troubleshooting steps, and resolutions in our ticketing system.Escalate complex issues to 2nd Line Support or relevant technical teams when necessary.Ensure client satisfaction by following up on resolved issues and ensuring that clients' IT systems are functioning as expected.Assist with basic network and system administration tasks.Collaborate with team members to stay updated on the latest technology and industry trends. For more information, please contact Gemma@corecruitment.com
We are working with an international group of luxury bars/private members clubs, that requires an IT... We are working with an international group of luxury bars/private members clubs, that requires an IT manager with a variety of skills. They need a skilled person with experience in hospitality or retail that will be able to bring some of their IT operations internally, and work with Microsoft business central to deal with a variety of workflows and help the business scale.Perks and benefits for IT Manager: Hybrid workingTravel to major international citiesOpportunity for progression and career developmentAccess to private members club Skills and Experience of an IT Manager: Experience in retail or hospitality settingIn depth knowledge of Microsoft business centralEducated to degree levelMinimum of 4 years IT management experienceCertifications in Microsoft BC are a bonusExcellent communication skillsExperience managing 3rd party suppliers, budget management and creating IT policiesExperience bringing outsourced IT ‘in house’ would be a benefit If you are keen to discuss the details further, please apply today or send your cv to Hayley at COREcruitment dot com
Our client is looking to recruit 10 it Consultants for a contract until the 16th December. IT Consu... Our client is looking to recruit 10 it Consultants for a contract until the 16th December. IT Consultant Contract – Inside IR35 Thursday-Monday Travel to Various Sites: Manchester, London, Bristol, Reading & Stockton Travel Expenses UK Citizens only BPSS Thursday: 08:30 – 4:30pm / 09:00 – 5:00pm Friday – Noon/1pm – 9pm Saturday 09:00 – 5:00pm Sunday 09:00 – 5:00pm Monday 08:30 – 4:30pm / 09:00 – 5:00pm As a Global Support Services Analyst, you’ll be working with business users to provide critical support to keep our teams up and running. Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. Using our ServiceNow ticketing management system, you’ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed. In this critical role, the team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary. You’ll also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged. Bring your excellent customer service skills, technical Oracle expertise, curiosity, creativity, and talent for multi-tasking in a fast-paced environment and join our team. Here's What You'll Need: · Proven experience in an IT support role, involving extensive customer support, both remote and in-person · Full understanding of Windows Environment and extensive experience with MS Office Suite · A+ Certification · Ability to travel Ideally, you'll also have: · Bachelor's degree in Information Technology · ServiceNow or related ticketing management systemCompany informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an IT Consultant looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
A Managed Services Provider is looking for an apprentice to support their clients remotely as well a... A Managed Services Provider is looking for an apprentice to support their clients remotely as well as onsite.Their team is very technical, & you will have many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, & other aspects of the business.KEY DUTIES – Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the USVisit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolutionTroubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
A fantastic opportunity has become available for an IT support Apprentice to join a family food manu... A fantastic opportunity has become available for an IT support Apprentice to join a family food manufacturer.Reporting to the Head of IT, this new and challenging role will give the opportunity to work with a wide range of enterprise technologies and the potential to travel to other sites in the UK.KEY DUTIES The first point of contact for IT support related queries from the various sitesTake ownership of user problems and be pro-active when dealing with issuesTroubleshoot and assist users face-to-face, by phone, be email or remote accessMaintaining inventories of IT equipment including mobile phonesCarry out necessary support and monitoring activities such as anti-virus scanning and backups to help maintain an efficient and robust infrastructure. CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated WANT TO KNOW MORE?Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
A large law firm am has an opportunity to recruit a highly motivated enthusiastic team player to joi... A large law firm am has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support.KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller’s problem or requirementInvestigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging systemMonitoring the call lists to ensure all calls are being dealt with effectively and according the service standardsSupporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices.Building, Configuration, and Maintenance of all PC’s, LaptopsProcurement and support of all London iPhonesProvide customers with regular updates ensuring they are fully aware of the status and progress of their call.Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledgeEnsuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem ManagementAssist with project work including floor walkingCommunicating with third-party companies regarding warranty and new productsKeeping up to date with new and changing PC/Laptop and iPhone platformsMaintaining good communication with International IT contacts ensuring sharing of knowledge and procedures CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
A large law firm am has an opportunity to recruit a highly motivated enthusiastic team player to joi... A large law firm am has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support.KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller’s problem or requirementInvestigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging systemMonitoring the call lists to ensure all calls are being dealt with effectively and according the service standardsSupporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices.Building, Configuration, and Maintenance of all PC’s, LaptopsProcurement and support of all London iPhonesProvide customers with regular updates ensuring they are fully aware of the status and progress of their call.Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledgeEnsuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem ManagementAssist with project work including floor walkingCommunicating with third-party companies regarding warranty and new productsKeeping up to date with new and changing PC/Laptop and iPhone platformsMaintaining good communication with International IT contacts ensuring sharing of knowledge and procedures CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
A large law firm am has an opportunity to recruit a highly motivated enthusiastic team player to joi... A large law firm am has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support.KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller’s problem or requirementInvestigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging systemMonitoring the call lists to ensure all calls are being dealt with effectively and according the service standardsSupporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices.Building, Configuration, and Maintenance of all PC’s, LaptopsProcurement and support of all London iPhonesProvide customers with regular updates ensuring they are fully aware of the status and progress of their call.Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledgeEnsuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem ManagementAssist with project work including floor walkingCommunicating with third-party companies regarding warranty and new productsKeeping up to date with new and changing PC/Laptop and iPhone platformsMaintaining good communication with International IT contacts ensuring sharing of knowledge and procedures CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Apprentice Support TechnicianCompany DescriptionOur client is a specialist in Mobile Computing, Data... Apprentice Support TechnicianCompany DescriptionOur client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost-effective and work-efficient packages for effective Warehouse Management. Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.Brief Role OutlineYou will be learning to give technical support to customers and help with all queries, to take the calls, logging the issues and emailing the customers back with updates and many other tasks.You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills. Salary will be in line with current government rates for apprentices.Example of tasks to be performed Provide 1st line support to staff via phone and emailLog incoming calls and troubleshoot where possibleDocument procedures, information and resolutions to a high standardOffer administrative support to the IT teamMaintain the company file structureReport to the IT ManagerArrange Hardware repairsLearn company softwareTest softwareInstall software onto hand-held devices and desktop PC’sArrange deliveries and collections The ideal Candidate Educated to GCSE level, A-CA team playerStrong work ethicsMust be a professional individual.Good communications skills on the phone and off the phoneCapable at solving problemsWill be disciplined and have good attention to detailExcellent customer servicePrepared to go the extra mileHelp solve problemsPreferably to be able to drive and have a licence with no convictions.Must be able to accommodate overnight stays (as some will be required).Will have a general/basic understanding of how a warehouse operates.Will have used or at least have knowledge of ERP systems.Some understanding of software development and SQL This is a fantastic career opportunity on offer with a fast-growing company who are able to offer real career progression and training as well as a fantastic working culture, the ideal candidate will be a dynamic and flexible self-starter with excellent organisational and time-management skills.
An IT support company are looking for a motivated Cyber Security Apprentice to join their team, wher... An IT support company are looking for a motivated Cyber Security Apprentice to join their team, where you’ll develop essential skills and contribute to protecting their digital infrastructure. This role offers hands-on experience, structured learning, and guidance from industry professionals, ideal for someone passionate about cybersecurity.As a Cyber Security Apprentice, you’ll work closely with their cybersecurity team to safeguard their systems, monitor for vulnerabilities, and respond to security incidents. You will support the implementation and maintenance of cybersecurity measures and assist in creating a secure IT environment. This role is perfect for someone eager to learn about cybersecurity and work towards becoming a certified cybersecurity professional.KEY DUTIES Assist in monitoring network activity and detecting potential threats and vulnerabilitiesHelp in identifying, reporting, and mitigating security risksSupport the team in responding to security incidents and implementing response strategiesConduct regular system checks and audits to ensure security protocols are up to dateAssist with managing access controls and permissions for usersParticipate in the creation and updating of security policies, procedures, and best practicesCollaborate with the IT team to troubleshoot and resolve security-related issuesStay informed on the latest cybersecurity trends and technologies CANDIDATE REQUIREMENTS Basic knowledge of IT systems and networks, with an interest in cybersecurityAbility to work collaboratively in a team environmentProblem-solving skills and a proactive approach to identifying potential security issuesGood communication skills to effectively document and report security findings Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
An IT support company are looking for a motivated Cyber Security Apprentice to join their team, wher... An IT support company are looking for a motivated Cyber Security Apprentice to join their team, where you’ll develop essential skills and contribute to protecting their digital infrastructure. This role offers hands-on experience, structured learning, and guidance from industry professionals, ideal for someone passionate about cybersecurity.As a Cyber Security Apprentice, you’ll work closely with their cybersecurity team to safeguard their systems, monitor for vulnerabilities, and respond to security incidents. You will support the implementation and maintenance of cybersecurity measures and assist in creating a secure IT environment. This role is perfect for someone eager to learn about cybersecurity and work towards becoming a certified cybersecurity professional.KEY DUTIES Assist in monitoring network activity and detecting potential threats and vulnerabilitiesHelp in identifying, reporting, and mitigating security risksSupport the team in responding to security incidents and implementing response strategiesConduct regular system checks and audits to ensure security protocols are up to dateAssist with managing access controls and permissions for usersParticipate in the creation and updating of security policies, procedures, and best practicesCollaborate with the IT team to troubleshoot and resolve security-related issuesStay informed on the latest cybersecurity trends and technologies CANDIDATE REQUIREMENTS Basic knowledge of IT systems and networks, with an interest in cybersecurityAbility to work collaboratively in a team environmentProblem-solving skills and a proactive approach to identifying potential security issuesGood communication skills to effectively document and report security findings Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
An IT support company are looking for a motivated Cyber Security Apprentice to join their team, wher... An IT support company are looking for a motivated Cyber Security Apprentice to join their team, where you’ll develop essential skills and contribute to protecting their digital infrastructure. This role offers hands-on experience, structured learning, and guidance from industry professionals, ideal for someone passionate about cybersecurity.As a Cyber Security Apprentice, you’ll work closely with their cybersecurity team to safeguard their systems, monitor for vulnerabilities, and respond to security incidents. You will support the implementation and maintenance of cybersecurity measures and assist in creating a secure IT environment. This role is perfect for someone eager to learn about cybersecurity and work towards becoming a certified cybersecurity professional.KEY DUTIES Assist in monitoring network activity and detecting potential threats and vulnerabilitiesHelp in identifying, reporting, and mitigating security risksSupport the team in responding to security incidents and implementing response strategiesConduct regular system checks and audits to ensure security protocols are up to dateAssist with managing access controls and permissions for usersParticipate in the creation and updating of security policies, procedures, and best practicesCollaborate with the IT team to troubleshoot and resolve security-related issuesStay informed on the latest cybersecurity trends and technologies CANDIDATE REQUIREMENTS Basic knowledge of IT systems and networks, with an interest in cybersecurityAbility to work collaboratively in a team environmentProblem-solving skills and a proactive approach to identifying potential security issuesGood communication skills to effectively document and report security findings Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.